Resource
Program Evaluation Training
Highlights
These slides were developed in a collaboration between the Better Government Lab and Nava PBC. The intention was to support training Nava staff on the importance of evaluation. We hope they are helpful to others in the Civic Tech community interested in learning about and implementing program evaluation.
Designing an Evaluation
This deck walks through a seven-step roadmap for designing an evaluation. It uses a fictional case study about the New York Department of Labor to provide an example of using the roadmap.
Service Outcome Evaluation
This deck provides training on service evaluation, the systematic process of collecting and analyzing quantitative and qualitative data to determine if a technology or service is achieving its service outcomes. Service outcomes include administrative
burden, accessibility, efficiency, timeliness, simplicity, reliability, and service satisfaction. The deck also walks through survey options for measuring administrative burden.
Program Outcome Evaluation
This training focuses on program outcomes, directional changes in the overarching outcomes of a group as a result of an intervention. The training provides a case study from a partnership between CalFresh and Code for America.
