Federal Civic Tech Exit Interviews

Human-centered Design, Civic Tech

Administrative Burden and the Access-Fraud Trade-Off

Administrative Burden

Administrative Burdens in the Social Safety Net

Core Claims, Administrative Burden, Safety Net Benefits, Frictions

ZeroFare Pilot Program Evaluation for the City of Philadelphia’s Managing Director’s Office

RCT, Travel Behavior and Mobility

How Framing of Income Eligibility Guidelines Affect Attitudes Towards Program Access and Burdens

Administrative Burden, Public Opinion, Work Requirements

Burden Reduction in Social Safety Net Programs Reduces Mortality

RCT, Administrative Burden

What’s Next for CX in Government?

Customer Experience, Partnerships, Administrative Burden, Automation

Digital governance, algorithmic decision making, and administrative burdens: The Australian Robodebt program

Administrative Burden, Automation

Geography Matters: WIC Vendor Accessibility and Administrative Burden

Geography Accessibility, Public Opinion

Can reduction in experienced burdens improve civic beliefs?

Ex Parte Renewal, Minnesota, RCT

Measuring experiences of administrative burden

Administrative Burden, Survey Methods

Automating Equality: A Study of Ex Parte Renewals in Minnesota

Minnesota, Ex Parte Renewal

Content uploader slightly decreases procedural denials but has no effect on perceived ease and trust

Document Uploader, Louisiana

Uncertainty is associated with higher administrative burdens

Waiting times, SNAP

Increasing interview access to raise SNAP participation

Administrative Burden, RCT, Human-centered Design

Measuring the impact of AI tools in government

Large Language Models (LLMs), Artificial Intelligence, RCT, Algorithmic Fairness

Targeted implementation support enables millions to retain Medicaid coverage

Ex Parte Renewal

Tragedy and Policy Change: Expanding Access to Oral Health Care for Children in Maryland

Dental Care, Oral Health

Digital Government, Public-Private Partnerships, and Administrative Burdens: The Free File Program

Taxes, Administrative Burden

Easing the Burdens Associated with Matching to Categories Can Increase Benefits and Services Uptake

Administrative Burden, California, GetCalFresh

Increasing COVID-19 Vaccination Intentions: A Field Experiment on Psychological Ownership

Cluster-randomized field experiment, Nudges, Psychological ownership

Policy makers believe money motivates more than it does

RCT, Financial Incentives