Julie Sutherland is a civic designer and researcher with a decade of experience understanding, unpacking, and identifying opportunities to improve government service delivery. She has led research and design projects for public benefit programs like SNAP, Medicaid, and Unemployment Insurance and in criminal legal reform initiatives. Recent experiments and projects have covered topics like improving applicant comprehension and interactions with complicated concepts like self-employment or income, streamlining the verification of income for benefit applicants and workers processing claims, reducing cognitive fatigue and anxiety in government benefits applications, improving the mobile usability of government websites, and developing criminal record relief support services.